Legal notice
Outpost is a brand of MS Distribution SAS
Head office: 214 rue du Général Leclerc, 95120 Ermont, France
SIRET: 82314696400015
Tel: +330626189401
Email: support@outpost-shop.com
1/ The different steps to follow for concluding the online contract
1.1 Order
Online: WWW.OUTPOST-SHOP.COM
You make your selection by browsing the pages of our site. Your selections are added to your cart when you click on "add to cart". At any point during your navigation on our site, you can confirm your order by clicking on "confirm my order".
You can also order:
By phone at +330626189401
Monday to Friday from 10:00 AM to 6:00 PM
1.2 Contract Validation
When you click on ''confirm my order'', a confirmation message appears. It summarizes all selected products and options. You must check all the information provided in this order form, especially all elements useful for delivery (delivery address, access code, phone numbers...).
After payment on our secure server (see ''payment''), an acknowledgment of receipt is displayed. It confirms the registration of your order and informs you that a confirmation email will be sent to you as soon as possible.
1.3 Technical means of identifying and correcting errors
You have the ability at any time to identify and correct any errors made when entering your data. If you notice an error after the contract has been concluded, you must contact us (click here to access the "contact us" section).
2/ Methods of archiving and accessing the contract
We will archive contracts, purchase orders, and invoices on a reliable and durable medium.
You have a right to access these documents.
3/ Legal and contractual guarantees
3.1 Legal Guarantees
In accordance with the legal provisions in force relating to the conformity of the goods with the contract, and regarding hidden defects, we will refund, repair, or exchange any product that appears defective, damaged, or does not match your order.
We will also reimburse you for all return shipping costs upon presentation of proof.
3.2 Contractual Guarantees
Products purchased on OUTPOST-SHOP.COM may be covered by a contractual warranty. In case of a problem or breakdown, you can contact us to find out the steps to follow (click here to access the "contact us" section).
We will forward the manufacturer's after-sales service information to you if the problem occurs during the manufacturer's warranty period.
You must keep your purchase invoice to benefit from your contractual warranty.
Abnormal and non-compliant use of products is not covered by the warranty.
3.3 Responsibility
We do our utmost to satisfy you. We are responsible for the proper execution of these general conditions. Nevertheless, our responsibility cannot be engaged due to a fortuitous event, a case of force majeure, the unforeseeable and insurmountable act of a third party to the contract, or the non-conformity of the product with foreign legislation in the event of delivery to a country other than France.
A stockout at the supplier or a delay linked to our delivery service provider. legal guarantees, liability for defective products, delivery failure, etc.). The use of the product is for non-professional use, requiring caution.
4 - Delivery times, costs and methods
4.1 Delivery Methods
We will deliver the products to the address indicated on the order form.
4.2 Delivery Time
- Shipping costs vary depending on the destination and the weight of the package. Here is a table of the most frequently observed costs, which may differ from the final shipping cost.
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4.3 Delivery tracking
You can contact us by phone for any questions related to your delivery (click here to access the "contact us" section).
We will deliver to you no later than the date indicated in your order confirmation message.
In case of a delivery delay, we will inform you by email as soon as possible and offer you a new date.
We can group orders to a single delivery date if you place multiple orders at the same time and they have different delivery dates.
In case of unavailability of the ordered product, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.
Many carriers will be offered to you, such as Mondial Relay, Colissimo, Chronopost, DHL, etc... All offer tracking with the exception of Priority Letter without tracking. Priority Letter without tracking is only available for products measuring a maximum of 3 cm in height. Priority Letter without tracking is the cheapest of the carriers but does not include any insurance.
If your order is lost or damaged, no recourse is possible and no refund will be possible.
Many carriers will be offered to you, such as Mondial Relay, Colissimo, Chronopost, DHL, etc... All offer tracking with the exception of Priority Letter without tracking. Priority Letter without tracking is only available for products measuring a maximum of 3 cm in height. Priority Letter without tracking is the cheapest of the carriers but does not include any insurance.
If your order is lost or damaged, no recourse is possible and no refund will be possible.
4.4 Delivery costs
- Shipping costs vary depending on the destination and the weight of the package. Here is a table of the most frequently observed costs, which may differ from the final shipping cost.
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5 - Price
The prices of our products are indicated in euros, inclusive of all taxes (French VAT and other applicable taxes). They notably include order processing fees and delivery charges.
If you request delivery outside French territory, your order may be subject to potential taxes and customs duties upon arrival at its destination. The payment of these duties and taxes is your responsibility, and we encourage you to inquire with the competent authorities in your country. You must also check the possibilities of importing or using the products you order from us in the destination country.
6. Payment terms and security measures
6.1 Payment Methods
You have several payment options to complete your purchases on OUTPOST-SHOP.COM
Payment is made on the secure banking servers of our partner PAYPAL and PAYGREEN. This means that no banking information concerning you is transmitted via our site.
By PayPal or Credit Card:
With PayPal, your financial information is never shared with OUTPOST-SHOP.COM. Indeed, PayPal and Paygreen encrypt and protect your card number. Pay online by simply entering your email address and password if you have an account.
By bank transfer, all information will be provided at the end for you to send your payment.
6.2 3X interest-free
Payment in installments with Alma.
If you pay for your order in several installments, you accept Alma's general customer terms and conditions, as well as Alma's special conditions for Ms Distribution SAS customers.
6.3 Security
Payments made through our site are secured by a security system. We have adopted the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you against potential intrusion, we do not store credit card numbers on our computer servers. Credit card numbers are processed by Paypal, which returns an authorization number to us.
7 - Satisfied or reimbursed EU: terms and conditions for exercising the right of withdrawal
In accordance with current legal provisions in France, within 14 days following the receipt of your product, you may exercise your right of withdrawal. You are not required to provide reasons or pay any penalty.
With the exception of return shipping costs, which remain your responsibility, we will refund the full amount paid no later than 30 days after your withdrawal. At our suggestion, you may also opt for another refund method.
In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the consumer's specific specifications.
7.1 - Satisfied or reimbursed Outside EU (international): terms and conditions for exercising the right of withdrawal
In accordance with the legal provisions in France, within 14 days following the receipt of your product, you may exercise your right of withdrawal. You are not required to provide reasons or pay any penalty.
With the exception of return costs, customs duties, and import fees, which remain your responsibility, any refusal of these fees will oblige us to refuse the import of the return, and it will be sent back to you.
We will refund the full amount paid no later than 30 days after your withdrawal. At our suggestion, you may also opt for another refund method.
In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the consumer's specific specifications.
8 - Contract duration and price validity
Prices include the VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the price of products sold on OUTPOST-SHOP.COM.
Products remain the full property of OUTPOST-SHOP.COM until full payment is received by PAYPAL, credit card, or bank transfer.
Our price offers are valid only within the dual limit of the validity period of the offer concerned and available stock.
Our offers for goods and prices are valid if they are listed online on the site on the day of the order.
9 - Applicable law / Competent jurisdiction
These conditions are subject to French law.
In case of dispute on the merits or on the form, French courts shall have sole jurisdiction.
10 - Contact us / After-sales service
If you wish to contact us, our customer service is at your disposal: support@outpost-shop.com
For information on our offers or to place an order: 0626189401 Monday to Friday from 10:00 AM to 6:00 PM.
11 - Intellectual Property
The images presented on this site are the property of the OUTPOST company and its authors.
12 - Personal Data
We collect your personal information for managing your orders and monitoring our commercial relationships. This information may be shared with our partners exclusively for the execution of your orders, in accordance with these general terms and conditions.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, delete, rectify, and oppose personal data concerning you. Simply write to us online on the Contact Us page, providing your first name, last name, email address, postal address, and if possible, your customer reference.
13 - Sales - Black Friday
Products on promotion or during sales periods cannot be returned or exchanged.
14 - Brexit - Delivery and VAT
We continue to deliver. EU VAT applies to orders under £135. Orders over £135 will be invoiced ex-VAT.
